Returns & Exchanges
At The Oud Store, we want you to be completely satisfied with your fragrance purchase; if you are not entirely happy, you can return unopened and unused products within 30 days of delivery.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack the fragrance in its original, unopened cellophane packaging and shipping box to ensure it is not damaged during transit.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our specialists verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing